Testimonials

As a landlord I highly recommend Pagan of Explore Property Townsville.  Pagan is very professional, efficient and I feel assured she is working in my best interests at all times.  Thank you Pagan for providing an exceptional service!

Bought and sold with Dean and had no problems. Would recommend him to others looking for a good agent.

We couldn’t have asked for a better agent then Giovanni. As first home buyers, we were nervous and unsure about the whole process of buying a property, but Giovanni was awesome to deal with. He was always available for help and advice and to answer all of our questions. From the moment we enquired, to negotiating prices, and settling the property, Giovanni far exceeded our expectations. He was a pleasure to deal with and was prompt with answering all our questions honestly and giving us the required information we needed to make our decision to purchase. We would have no hesitation in recommending Giovanni to anyone, his knowledge of the real estate market is exceptional.

Great communication, very professional and approachable.  Would highly recommend.  Pagan was an absolute star preparing and arranging the right property for us to rent.

Annette was very helpful, she did a Facetime walk through with me as I live out of state, showed me all the things that needed fixing or that I needed to know and got the property manager (who is just amazing) to give me even more information so that I could make an informative decision. Very happy with the purchase.

I can't thank Caitlin enough from Explore, she was amazing. My circumstances changed quite dramatically and Caitlin was so helpful. Thank you for being an amazing, compassionate human being.

After selling numerous homes across WA and QLD I would highly recommend Jan Lee if you want honest “no bull” real estate representation. We were selling in the upper market $700K bracket which meant fewer buyers in a depressed market but Jan never gave up the fight to sell our home. Highly recommend Jan for anyone thinking of listing their property in the Townsville.

Caitlin was a dream to work with for our new rental! Her clear communication and friendly, professional manner has made the process very easy.

Good friendly disposition and responsive to our needs.  We didn't feel manipulated or pushed into action.  We relied on MaryAnne's networking and communication skills and her ability to understand us, the sellers.

By far the best experience we’ve had both selling and renting properties have been with Explore Property. Pagan Lackenby looked after our rental property as if it were her own. Allison Gough is so full of knowledge and good advice when it comes to selling. They really are second to none. Cannot recommend them highly enough.

Giovanni was fantastic throughout the purchase of our property. He was very helpful, friendly and most of all, he made the whole process hassle-free. I would highly recommend Giovanni for anyone wanting to sell a property.

Ronda was always professional, always advocating for our property.  After certain weeks of open houses we would say no to certain pricing, Ronda would go back in batting for our price.

Caitlin was extremely helpful and understanding when it came to applying for a property with Explore. She was happy to help me out and work with me to secure a property.

MaryAnne Law went above and beyond her duties in assisting us with our purchase on Magnetic Island.  Anyone wishing to purchase a property on Maggie could not find a better agent.  She was pleasant, friendly personality.  MaryAnne always kept us up to date along the way throughout the whole process.

It is lovely to see that you are acknowledging the hard work your staff does, particularly in such a difficult year.  I would like to take this opportunity to thank yourself and your staff for your courteous and professional approach to managing my rental property. 

I would also like to thank Trina Desreaux who looks after my residential unit in Bohle.  Trina keeps me informed on any issues that may arise with my property and organises maintenance jobs very quickly.  She is always very helpful and friendly and a pleasure to deal with.

Congratulations to you and your team on running a successful Real Estate Agency.  

Dealing with Annette Rowlings was an absolute pleasure.  Ours was a very difficult property to sell and Annette had difficult circumstances to navigate, which she did admirable.  She was honest, straightforward and very easy to deal with.  She kept us fully informed at every step of the way and was very accessible to us at all times either by direct mobile phone or email.  We are very grateful to her for her persistence and dedication and would thoroughly recommend her.

So far so good!  At a very early stage in the process, but Pagan has been really helpful and accommodating, offering lots of useful advice for us as first time renters in Townsville.

From the moment we met you at our house at 10 Lilac Street, Nelly Bay we knew we were onto a winner.  You came all prepared with printed sales brochures on our property beautifully presented.  After talking with you and you viewed the house you gave us an estimated price and an undertaking you would sell the house, and you did within one week.  The photos you produced were first class.  Your concentrated attention certainly paid off!  Producing a detailed inventory without even being asked displayed your attention to detail.  Many thanks for your professional approach.

MaryAnne handled our land purchase competently and without fuss.  She was able to handle complexities related to title conditions, easements, price negotiations and sellers listed with other agents in a timely manner and without a saleesy presentment.  I would happily recommend her to friends.

Great knowledge about the market and responded to any questions that day.

In this unsteady housing market selling a house requires skill.  Ronda stepped up to the plate and proved how it could be done.

I am absolutely delighted to have chosen Annette Rowlings to sell a residential property in Townsville. Annette was truly professional. She knew the local real estate market well, she was energetic, she took appropriate initiatives, she was timely in her communication and respectful at all times. Annette achieved a very good outcome, notwithstanding several unusual challenges with the said property.

I strongly recommend Annette Rowlings as a real estate sales professional.

MaryAnne and team were great to work with, understanding and very accommodating.  Professional, absolutely recommend them.

Very helpful as our situation was very challenging as we were in another city.  She was honest and fair.  Thank you Annette.

Always available. Always great assistance and understanding. Very fair to both parties.

So thankful to have Annette as my agent! She appraised my home at a much higher price than other agents, and I decided to trust her experience, as she has a respected name in real estate. The result was my home sold at a higher price than other agents wanted to even list it. Annette gave me valuable advice all the way along, tips on how to present, and worked really hard with lots of Open Home showings and follow ups. Annette is a proactive agent that works hard for the best result.

I’ll start by saying congratulations on your promotion!  I’m sad to see you move on from taking care of us and our house but am very excited for you.  If you have been as helpful and professional with everyone as you have been with us, then I’m sure we aren’t the only ones feeling this way.  I’ve got no doubts they’ve got the right person for your new role and we wish you all the best and hope it goes well.  Once again thanks for all you have done for us, you have been an essential part of making our first time being landlords a very positive experience.

Dear Bonny, thank you for your assistance in managing my Brook Street property, your professional approach has been much appreciated and I wish I had switched agents years ago.

I’ve been renting for 8 years now and have been through different real estates but I really liked the quality and service we were provided from the very start. The real estate are quick in getting back to us and I felt the agent Alissa Culleton has gone above and beyond in assisting us with the property. Renee was also lovely to speak to and deal with through the property inspection. The lady’s in the front office and even the staff walking around the real estate office were lovely and welcoming. At this stage I would highly recommend.

A Huge Welcome to Pagan to the Explore Property Team. We have had the pleasure of assisting Pagan and her Landlords previously to Joining Santo and Bonny at Explore. Your commitment and dedication to Landlords, Tenants and Trade Staff is a key Value that is hard to find. Shout out to anyone looking for a committed Property Manager, LOOK NO FURTHER !!

I found Annette from Explore Property very awesome. Annette had a wide range of knowledge of the area and the property which made my purchasing process very straight forward.

I would recommend any buyer or seller to use Explore Property Townsville, a very professional business.

Excellent Service Selling My Property on Magnetic Island MaryAnne performed very well in providing services for the marketing, negotiation and sale of my property on Magnetic Island. MaryAnne is an excellent communicator and gave me timely, considered and accurate feedback throughout the process. Also the result she was able to attain in terms of sale price was exactly what I was after.

Jan provided excellent service and was always positive in her comments. Always tried to obtain the best price possible and did not down sell the property. Kept up to date on progress and open house responses from prospective buyers. Would recommend Jan without hesitation.

Trouble free purchase.

We had a very swift deal going on. Jan was a very proffessional Lady to deal with, and would listen to what we wanted to know about the property, which she was able to give us the information we needed. Because it was around the Christmas season and we were about to embark on a holiday which had been booked previously things had to be done a lot on the phone, but Jan was up to the task and did the organising we needed done.

After our initial meeting with Annette from Explore Property, we knew that she was the agent for us as she ticked all of the boxes. What impressed us was her immediate positive attitude, knowledge of the market as well as her friendly mannerism. She also genuinely takes the time to get to know and build a rapport with you. Over the course of the sale of the house she kept us motivated regarding the open houses. We highly recommend Annette as an agent.

My experience with MaryAnne was excellent from start to finish. MaryAnne gave me a fabulous experience in purchasing my land. As this was my first time in buying land both in Australia and interstate, I wasn't overly confident. However MaryAnne made the process seamless. She explained the whole process and what to expect and not to expect. Her communication skills were excellent, keeping me informed at all times. Thank you MaryAnne for an excellent service and helping me secure my little piece of paradise.

I had some issues in the beginning with the previous property manager. Caitlin took over the property and I found her to be very professional and easy to communicate with. I highly recommend her services at Explore Property.

Very friendly and knows the Townsville real estate market.

Would recommend Santo to anyone wanting to sell, rent or buy a house. Great honest knowledge, no making up numbers to obtain your business or set unrealistic expectations. Thanks again.

One of my stipulations was for the property to be 'open' on both a Saturday and Sunday to cater for those that were perhaps working or had other commitments.  I was also provided feedback on a Monday as to who had presented at the 'open' house and my belief is that these prospective purchasers were followed up on.  Thank you!

We found Jan to be always professional, providing accurate advice and a great communicator.

We chose Jan because of her long-term experience in the real estate industry in Townsville. We will use her again with the sale of our daughter’s house in Townsville later this year and will have no hesitation in recommending to anyone who is searching for a reliable agent in Townsville.

Our experience with Dean and Explore property was very professional right from the start to the end. Dean worked so hard to ensure our home was given every opportunity to be sold. Dean is an agent I would recommend to anyone wanting to sell a home.

Thank goodness for MaryAnne!  MaryAnne supported us through a difficult sales process, touching base with us regularly, always available and we knew she was working with us.  I would highly recommend her for any property sales.

Ronda was so nice to deal with and provides a very professional service.  I would highly recommend her to anyone!

Ronda was very professional and had a folder containing copies of all accounts, safety clearances eg pool safety certificate and knowledge with records of electricity, water, rates etc

Ronda made the whole process from initial contact to the final signature an absolute pleasure.  She was always contactable and had the answers we required.  I would recommend Ronda as a person I would like to deal with in the future whether I am purchasing another property or selling my existing one.  Well done Ronda, you are an amazing young lady and we wish you the best with your future endeavours.

MaryAnne is very professional and a mindful communicator and I am so grateful that all opportunities were explored and presented in a kind and thorough way.  Thank you so much.

My dealing with Ronda of property I have recently bought was excellent.  I would gladly refer Ronda to anyone who wishes to buy property.  Thank you for all your help Ronda so much appreciated. 

Ronda Hansen is a skilled professional with a wealth of knowledge in Real Estate.  She helped me sell my property in record time with no fuss.  We received wonderful support from her and her team with clear communication through the whole process.

Very friendly, excellent knowledge on market, responded to questions promptly and thoroughly, was able to provide additional contact information on local suppliers and financing options.  Very easy to deal with and I would recommend 100%.  Thank you very much.

From the moment we met Jan we knew that she was the best agent for us. She has so much knowledge of the Townsville market and she has a no nonsense approach. Calls a spade a spade and that suited us perfectly. She made the whole selling experience a magic carpet ride. We cannot recommend Jan highly enough. If you want your house to sell call her. Regards Ian and Lyndle

Very good to deal with. Excellent communication.

Very fast and efficient, helped me as fast as possible to find a place to call home.  I would recommend these guys to everyone, thank you.

Ronda made the experience of buying our first home so easy and provided us with great advice and knowledge during the process.

Pagan from Explore Property Townsville took over management of our home some 6 months ago. She provided a detailed condition report of the property to the landlord (we are tenants) making recommendations on essential repairs and maintenance that had been overlooked for months previously. The owners accepted her recommendations and we have renewed our lease at the property as a direct result of her attention to detail and focus on creating a positive tenant experience.

A lovely lady who is always very helpful.  Goes out of her way to obtain details for you and is quick for feedback and communications.

When we were thinking about selling our property, we contacted 4 agencies for advice on price etc. Dean Dank was the best. Thorough and approachable, he always kept us in the loop. He was there with us when we decided on a realistic selling price which was acceptable to us and he was very close to the mark. Our property sold in 3 and a half weeks. Thank you Dean for your professional handling of the sale and the friendly assistance of your sales team. We”ll be recommending Explore Property to anyone who is seeking to sell their property.

Mal helped us through each and every stage of buying a property. It’s our first purchase so we didn’t really know what to expect. I had no hesitation in ringing mal with any questions at all day or night he knew all about any questions I asked. He was truly great he even gave up a morning fishing to show us the property

As buyers we came to the Island armed with a list of properties we had researched on the internet.  We met with MaryAnne discussed our list, preferences, possible locations and budget.  MaryAnne was excellend and very attentive, organised viewings for our property interests along with showcasing listings that may have suited our profile.  With great sucess we connected with one of MaryAnne's suggestions.

Thank you so much for your time, Island and listing knowledge also the ability to match us with a house (that we had skipped over during our online searches).  We are thrilled with our new home, love its vibe and location.

I am thankful to have found such an honest Agent. Not only is Jan Lee super efficient but she went way above my expectations in her service she supplied. Thank you Jan Lee

Amazing Agent I can't speak highly enough of Jan. She REALLY cares. She was the 4th agent we went through over a year and she was the most diligent, professional, friendly, caring Agent we came across. Her complete focus was selling my house taking into account my concerns about constant inspections and delivering on the price we needed to achieve. Jan constantly communicated as required as to what was occurring and why. She treated me respect at all times. I would most definitely recommend Jan Lee to anyone and everyone who is considering selling their house. Jan is completely transparent, clear cut and true to her word. When selling the home and opening it up for private inspections she ensures she provides a clear running of all aspects of the home, inclusives and positive aspects to any buyers. I wish we had known about her 18 month ago, would have saved us a lot of unnecessary open inspections, signed and cancelled contracts due to failure to ensure buyers had finance approved first and advertising costs with horrible photographs. With other agents it was one issue after another. With Jan it was a signed and secured contract after her first open inspection. Jan WILL deliver for you and is a genuine agent who cares for her client. Don't waste your time with any other. Thank you, from Loukia

Annette was always courteous and persisted, even when several contracts fell through. She made sure I was informed every step along the way. Annette fought to get the best price and used her market knowledge to make sure I did not have unrealistic expectations.

Being an interstate seller I was not able to coordinate repairs, upgrades, maintenance or presentation of the property for sale.  Ronda made it easy.  She coordinated everything for me while at the same time keeping me up to date with all developments.  My experiences with real estate agencies in Townsville over a period of 10 years has been awful... right up until the time I discovered Ronda and Explore Property.  The service all round was great.  I recommend Ronda and Explore Property.

I have nothing but praise for Ronda. She was very professional, helpful and always kept me in the loop, and her local 'know how' was spot on. Once Ronda took over the sale of my parents property things started to happen quickly. Thanks Ronda for all your hard work. I would have no hesitation in recommending her services to anyone who appreciates honesty and professionalism.

It gives me great pleasure to be able to write a review for Ronda.  She was with me every step of the way and gave me some great advice and tips on being able to sell my property with the minimum of fuss.  If I ever had to sell another property I would definitely look Ronda up for the same skill she was able to use to help me out.  Thanks again!

MaryAnne performed an excellend personalized and professional service.  She provided talented assistance in interior design and photography and sold our house only days after listing.  We were very satisfied with the agent.

MaryAnne Law is an exceptiona agent who handled our property purchase with the utmost professionalism and was such a lovely person to deal with.  She communicated clearly and at important times and clarified many questions we had.  The whole experience of purchasing this property was positively enhanced through our dealings with MaryAnne.

I chose to buy a house on Magnetic Island, off the Queensland coast, never having been there before.   MaryAnne allowed me several hours to view and mull over the property.  MaryAnne then drove me around the island showing me all the relevant sights and setting the scene for the island market and the investment potential for the property.  MaryAnne worked for the sellers, but gave me such a great service!  She went out of her way to make me feel safe about agreeing a purchase of the property I eventually purchased.  I felt like I wasn't being rushed at all.  I've just spent the weekend in my new holiday home and it was FANTASTIC!  I love the house and imagine myself there for many years to come!  Thanks MaryAnne!

Very happy about the sale of this property and MaryAnne was so easy to deal with, I commend her and her workmanship - thank you MaryAnne.

Renting our property has been hassle free with Pagan as our property manager.  Pagan has been easy to deal with, efficient and thorough.  Thank you Pagan.

Pagan has been an amazing agent and is great in communication and support. I would love to have her as my agent at every house I rent forever!!!

The Staff at Explore Property are very friendly.  They are spontaneous and prompt.  I have never experienced a Real Estate Property who are so quick at approving an application and quick to address any maintenance issues required.  Thank you Explore Property

Santo, Pagan and the team at Explore have been amazing at managing my two properties.  Took care of everything including dealing with the insurance company while I was away.  Would recommend to anyone.

Pagan is approachable, prompt and professional.  We live interstate and she manages our property as if it was her own home.  Her communication, recommendations and prompt action on issues removes any stress in renting out our home and fills us with confidence that our property is in the right hands!  I would highly recommend Pagan to anyone looking for a professional property manager.

Explore Property Townsville has been excellent in helping us move in and feel at home with our rental.  Special mention to Bonny Jaggard for all the help along the way!

Very unfortunately Daniel and I have been unsuccessful in obtaining finance to purchase this property. We would like to say how wonderful it has been dealing with Jan Lee through this rather long process. To finally get to this point now is quite upsetting for us both but Jan has been absolutely incredible and is an asset to Explore Property and the real estate industy in Townsville.

Nicole Fox had taken care of me throughout the entire leasing process.  From inspection to moving in, Ms. Fox was extremely professional. 10/10, would definitely recommend Explore Property to future contacts.

Highly recommend Annette to any seller. She is extremely organised and responds very quickly to any communication. The same day I called her for an appointment she had already done a market appraisal and dropped it off to my house without me even asking for it. Every phone call text or email I sent her was answered almost immediately. She worked with us respectfully in setting our sale price and fought hard to get us as close as possible. Would 100% choose Annette again in the future if the need arises!

Annette is an honest, reliable & down to earth agent. After meeting with several other agents Annette stood out above the rest. Annette made the experience easy & she was very helpful with the staging process. I would not go through anyone else to sell a property, in our opinion Annette is the top agent in Townsville.

Outstanding service that clearly is the best of Magnetic Island agencies.  Explore Property has been able to find purchasers for my properties in record times and always at full asking price.  MaryAnne has integrity, and treats the vendor and the purchasers as human beings.  What other agencies lack, she provides by responding to all questions and giving constant feedback.  So you know where things are at continually through the selling process.

Thanks to Annette and the team at Explore Property in Townsville for the excellent service provided and the extra effort as I am based in Melbourne, she went over and above.

We are currently moving into an Explore Property Townsville rental and have been dealing with Pagan as our property manager who has been awesome to deal with, very friendly and efficient. Fantastic service so far - thanks Pagan!

Giovanni went above and beyond to cater to all my needs. He was thorough, very quick to reply and made things happen super quick. Made the purchase process super easy. Best in the Biz!

Selling a house is a stressful affair, Annette made it easy and stress free. House sold for the price I wanted thanks to Annette’s follow ups on open house visits. Highly recommend.

I had to sell my parent's property on Magnetic Island as part of a deceased estate and I live in Sydney.  Therefore I needed an agent who I could trust as there were a number of necessary repairs and changes to be made to the house to make it sale-able.  MaryAnne simplified all of this.  She had the contacts, she knew the market, the price she advised was on the money, she always kept me informed, and her personal manner and work ethic made me feel that I was not just another client.  I was always totally confident that MaryAnne would achieve the best possible outcome even with the added issue of having to wait for grant of probate and, of course, she did.  She's nothing short of amazing; absolutely head and shoulders above all others in the industry.

I am thankful to have found such an honest Agent. Not only is Jan Lee super efficient but she went way above my expectations in her service she supplied. Thank you Jan Lee

We were impressed by Ronda's knowledge about the real estate in our area.  Ronda came across as a very warm and genuine person to deal with.  She kept us up to date with what was happening throughout the whole process.  Her advice was informed and most welcome.  We found the selling of the property to be such an easy process thanks to Ronda's expertise and advice.  Thank you, Ronda.

MaryAnne helped us find a property on Magnetic Island.  We first made contact before flying up to view the properties we had in mind but an astute MaryAnne showed us some properties she thought would match our requirements as well. 

The result was that MaryAnne found us that house in a considered manner.  Our daughter, who accompanied us, became unwell and MaryAnne kindly took her back to the ferry to catch the boat back to the mainland where she lives.  We found MaryAnne very considerate and knowledgeable of the island and as such she was able to answer any question we asked.  We got the opportunity over Christmas to come back and look again at the house with MaryAnne before settlement.  On arriving at our new house following settlement, MaryAnne's consideration was amply demonstrated when she called by to check all was well and she was able to guide us to a local mechanic to fix up a small issue with our car which had developed that morning.  MaryAnne's professionalism and integrity shone through throughout the process.

Ronda Hansen was very helpful from the first day.  She contacted us regularly which was very helpful as we knew where we were up to so there was no confusion.  I would highly recommend using Ronda.

Thank you Explore Property Management for your excellent service in managing our rental properties. Pagan Lackenby (our property manager) especially is a highly professional property manager with high standards, knowledge and fantastic service. We handed three properties to Pagan from another local incompetent agency which was a difficult process and resulted in issues that required a lot of attention and Pagan worked through them professionally and quickly to get a perfect outcome for us and the tenants. The processes and digital systems Explore have also make property management very easy and the best I have experienced over many years. Highly recommend to other landlords, you won't have any issues.

We were very happy comfortable with the passion, professionalism portrayed by MaryAnne.  By providing a report verbal and/or in person on a weekly basis provided us with confidence to fully support her.  The settlement period was between 60-90 days subject to conditions in the contract.  The purchase price was a little below listed price but about what we expected.

Bonny Jaggard, the Property Manager, is always professional and approachable.  Listens and supplies solutions where possible.  Renting through Explore Property has been a very positive experience.

Was a hassle free experience renting through Explore Property. As a tenant, Pagan Lackenby was my Property Manager. I found her to be professional yet very approachable, knowledgeable and most importantly efficient. I have seen it all when it comes to real-estates and their property management, renting for 2 decades, 10 of those years in Townsville. I highly recommend Explore Property as an agency to lease a home through.