Testimonials

Santo, Pagan and the team at Explore have been amazing at managing my two properties.  Took care of everything including dealing with the insurance company while I was away.  Would recommend to anyone.

Our Property Manager Phillipa has been extremely helpful, day and night!  We had tenants in our house quickly, and Explore Property Townsville has made sure any concerns by ourselves or the tenants have been investigated straight away.

As a landlord I highly recommend Pagan of Explore Property Townsville.  Pagan is very professional, efficient and I feel assured she is working in my best interests at all times.  Thank you Pagan for providing an exceptional service!

Was a hassle free experience renting through Explore Property. As a tenant, Pagan Lackenby was my Property Manager. I found her to be professional yet very approachable, knowledgeable and most importantly efficient. I have seen it all when it comes to real-estates and their property management, renting for 2 decades, 10 of those years in Townsville. I highly recommend Explore Property as an agency to lease a home through.

I have been a rental client before and now after our monsoonal event.  I would like to give a big Thank You to Phillipa Rasmussen also the staff at Explore Property.  Phillipa has been very efficient but also very caring during and after the floods.  She kept me informed and updated me at the progress of the unit I had been renting.  She didn't have to but she offered me first offer when the work was finished.  I am the first client back in a complex of five.  I was fortunate I had family in Townsville who took great care of me and lived with them.  Thank you to Phillipa and Explore Property for your on going support.

Great communication, very professional and approachable.  Would highly recommend.  Pagan was an absolute star preparing and arranging the right property for us to rent.

Very helpful as our situation was very challenging as we were in another city.  She was honest and fair.  Thank you Annette.

Being an interstate seller I was not able to coordinate repairs, upgrades, maintenance or presentation of the property for sale.  Ronda made it easy.  She coordinated everything for me while at the same time keeping me up to date with all developments.  My experiences with real estate agencies in Townsville over a period of 10 years has been awful... right up until the time I discovered Ronda and Explore Property.  The service all round was great.  I recommend Ronda and Explore Property.

Giovanni went above and beyond to cater to all my needs. He was thorough, very quick to reply and made things happen super quick. Made the purchase process super easy. Best in the Biz!

It gives me great pleasure to be able to write a review for Ronda.  She was with me every step of the way and gave me some great advice and tips on being able to sell my property with the minimum of fuss.  If I ever had to sell another property I would definitely look Ronda up for the same skill she was able to use to help me out.  Thanks again!

In this unsteady housing market selling a house requires skill.  Ronda stepped up to the plate and proved how it could be done.

Alissa Culleton has been our Property Manager for the past 2 years.  As a tenant, I cannot recommend her and the Explore Property Townsville Agency enough.  They are prompt in their communication and lovely to deal with.

Ronda was so nice to deal with and provides a very professional service.  I would highly recommend her to anyone!

I am thankful to have found such an honest Agent. Not only is Jan Lee super efficient but she went way above my expectations in her service she supplied. Thank you Jan Lee

We were impressed by Ronda's knowledge about the real estate in our area.  Ronda came across as a very warm and genuine person to deal with.  She kept us up to date with what was happening throughout the whole process.  Her advice was informed and most welcome.  We found the selling of the property to be such an easy process thanks to Ronda's expertise and advice.  Thank you, Ronda.

A Huge Welcome to Pagan to the Explore Property Team. We have had the pleasure of assisting Pagan and her Landlords previously to Joining Santo and Bonny at Explore. Your commitment and dedication to Landlords, Tenants and Trade Staff is a key Value that is hard to find. Shout out to anyone looking for a committed Property Manager, LOOK NO FURTHER !!

Jan provided excellent service and was always positive in her comments. Always tried to obtain the best price possible and did not down sell the property. Kept up to date on progress and open house responses from prospective buyers. Would recommend Jan without hesitation.

Explore and in particular Phillipa have made the application and moving in process super easy and fuss free.

One of my stipulations was for the property to be 'open' on both a Saturday and Sunday to cater for those that were perhaps working or had other commitments.  I was also provided feedback on a Monday as to who had presented at the 'open' house and my belief is that these prospective purchasers were followed up on.  Thank you!

Ronda made the whole process from initial contact to the final signature an absolute pleasure.  She was always contactable and had the answers we required.  I would recommend Ronda as a person I would like to deal with in the future whether I am purchasing another property or selling my existing one.  Well done Ronda, you are an amazing young lady and we wish you the best with your future endeavours.

We were looking at renting our property which was a daunting thing, financially our house was everything we had.  We had seen a few real estate agents and felt like we were just a contract.  We then met Kim from Explore Property and she made us feel confident and appreciated like we were her only clients.  Nothing was ever too much trouble and Kim made us have that confidence that she would look after our house and find us the perfect tenant.  This is the best experience I have ever had with a real estate and I cannot recommend Kim enough.  I just want to say thank you, I have not received customer service like this before.

Would recommend Santo to anyone wanting to sell, rent or buy a house. Great honest knowledge, no making up numbers to obtain your business or set unrealistic expectations. Thanks again.

We chose Jan because of her long-term experience in the real estate industry in Townsville. We will use her again with the sale of our daughter’s house in Townsville later this year and will have no hesitation in recommending to anyone who is searching for a reliable agent in Townsville.

Our experience with Dean and Explore property was very professional right from the start to the end. Dean worked so hard to ensure our home was given every opportunity to be sold. Dean is an agent I would recommend to anyone wanting to sell a home.

I am absolutely delighted to have chosen Annette Rowlings to sell a residential property in Townsville. Annette was truly professional. She knew the local real estate market well, she was energetic, she took appropriate initiatives, she was timely in her communication and respectful at all times. Annette achieved a very good outcome, notwithstanding several unusual challenges with the said property.

I strongly recommend Annette Rowlings as a real estate sales professional.

Just had my wonderful agent from Explore Property Phillipa come around and dropped off some tennis balls for Norman.  I just cried happy tears, this lady has gone way above to help us through the floods, she has so much empathy and kindness, I really am gobsmacked, Norman was so excited... People of Townsville remember there are more great real estate agents than there are bad, if you're looking for an honest and kind real estate, give Explore Property a ring, you won't be disappointed.. Thanks Phillipa so lucky having you, you made Norman and my day.

A lovely lady who is always very helpful.  Goes out of her way to obtain details for you and is quick for feedback and communications.

Ronda Hansen is a skilled professional with a wealth of knowledge in Real Estate.  She helped me sell my property in record time with no fuss.  We received wonderful support from her and her team with clear communication through the whole process.

After selling numerous homes across WA and QLD I would highly recommend Jan Lee if you want honest “no bull” real estate representation. We were selling in the upper market $700K bracket which meant fewer buyers in a depressed market but Jan never gave up the fight to sell our home. Highly recommend Jan for anyone thinking of listing their property in the Townsville.

Very good to deal with. Excellent communication.

Ronda made the experience of buying our first home so easy and provided us with great advice and knowledge during the process.

We are currently moving into an Explore Property Townsville rental and have been dealing with Pagan as our property manager who has been awesome to deal with, very friendly and efficient. Fantastic service so far - thanks Pagan!

Highly recommend Annette to any seller. She is extremely organised and responds very quickly to any communication. The same day I called her for an appointment she had already done a market appraisal and dropped it off to my house without me even asking for it. Every phone call text or email I sent her was answered almost immediately. She worked with us respectfully in setting our sale price and fought hard to get us as close as possible. Would 100% choose Annette again in the future if the need arises!

So far so good!  At a very early stage in the process, but Pagan has been really helpful and accommodating, offering lots of useful advice for us as first time renters in Townsville.

Explore Property Townsville has been excellent in helping us move in and feel at home with our rental.  Special mention to Bonny Jaggard for all the help along the way!

Bought and sold with Dean and had no problems. Would recommend him to others looking for a good agent.

I’ll start by saying congratulations on your promotion!  I’m sad to see you move on from taking care of us and our house but am very excited for you.  If you have been as helpful and professional with everyone as you have been with us, then I’m sure we aren’t the only ones feeling this way.  I’ve got no doubts they’ve got the right person for your new role and we wish you all the best and hope it goes well.  Once again thanks for all you have done for us, you have been an essential part of making our first time being landlords a very positive experience.

The Staff at Explore Property are very friendly.  They are spontaneous and prompt.  I have never experienced a Real Estate Property who are so quick at approving an application and quick to address any maintenance issues required.  Thank you Explore Property

Ronda was always professional, always advocating for our property.  After certain weeks of open houses we would say no to certain pricing, Ronda would go back in batting for our price.

My dealing with Ronda of property I have recently bought was excellent.  I would gladly refer Ronda to anyone who wishes to buy property.  Thank you for all your help Ronda so much appreciated. 

My partner and I had such a wonderful experience with Explore Property, especially our property manager Phillipa.  We can't thank them enough for everything they did for us while we were with them.

Ronda Hansen was very helpful from the first day.  She contacted us regularly which was very helpful as we knew where we were up to so there was no confusion.  I would highly recommend using Ronda.

Phillipa was incredibly helpful and expedient in assisting my move from Brisbane to Townsville and helped us get an affordable unit.  Communication was clear and they're professional and courteous.

Pagan from Explore Property Townsville took over management of our home some 6 months ago. She provided a detailed condition report of the property to the landlord (we are tenants) making recommendations on essential repairs and maintenance that had been overlooked for months previously. The owners accepted her recommendations and we have renewed our lease at the property as a direct result of her attention to detail and focus on creating a positive tenant experience.

By far the best experience we’ve had both selling and renting properties have been with Explore Property. Pagan Lackenby looked after our rental property as if it were her own. Allison Gough is so full of knowledge and good advice when it comes to selling. They really are second to none. Cannot recommend them highly enough.

Cato showed us through a property recently and was helpful, efficient and very professional.  The level of service he provided was outstanding and he was great to talk with.

When we were thinking about selling our property, we contacted 4 agencies for advice on price etc. Dean Dank was the best. Thorough and approachable, he always kept us in the loop. He was there with us when we decided on a realistic selling price which was acceptable to us and he was very close to the mark. Our property sold in 3 and a half weeks. Thank you Dean for your professional handling of the sale and the friendly assistance of your sales team. We”ll be recommending Explore Property to anyone who is seeking to sell their property.

Mal helped us through each and every stage of buying a property. It’s our first purchase so we didn’t really know what to expect. I had no hesitation in ringing mal with any questions at all day or night he knew all about any questions I asked. He was truly great he even gave up a morning fishing to show us the property

Very friendly and knows the Townsville real estate market.

Giovanni was fantastic throughout the purchase of our property. He was very helpful, friendly and most of all, he made the whole process hassle-free. I would highly recommend Giovanni for anyone wanting to sell a property.

We couldn’t have asked for a better agent then Giovanni. As first home buyers, we were nervous and unsure about the whole process of buying a property, but Giovanni was awesome to deal with. He was always available for help and advice and to answer all of our questions. From the moment we enquired, to negotiating prices, and settling the property, Giovanni far exceeded our expectations. He was a pleasure to deal with and was prompt with answering all our questions honestly and giving us the required information we needed to make our decision to purchase. We would have no hesitation in recommending Giovanni to anyone, his knowledge of the real estate market is exceptional.

Bonny Jaggard, the Property Manager, is always professional and approachable.  Listens and supplies solutions where possible.  Renting through Explore Property has been a very positive experience.

Ronda was very professional and had a folder containing copies of all accounts, safety clearances eg pool safety certificate and knowledge with records of electricity, water, rates etc

Alissa at Explore has been an excellent agent for my wife and I during our tenancy.

Explore Property Townsville have been amazing.  We have had our rental property with EP for years now and they have been nothing short of absolute professional superstars with everything.

Dear Bonny, thank you for your assistance in managing my Brook Street property, your professional approach has been much appreciated and I wish I had switched agents years ago.

Selling a house is a stressful affair, Annette made it easy and stress free. House sold for the price I wanted thanks to Annette’s follow ups on open house visits. Highly recommend.

Dealing with Annette Rowlings was an absolute pleasure.  Ours was a very difficult property to sell and Annette had difficult circumstances to navigate, which she did admirable.  She was honest, straightforward and very easy to deal with.  She kept us fully informed at every step of the way and was very accessible to us at all times either by direct mobile phone or email.  We are very grateful to her for her persistence and dedication and would thoroughly recommend her.

As property owners in Townsville, we've entrusted Explore Property with managing our property.  Their professionalism is outstanding.  When our tenant gave notice, they made some recommendations as to how to improve our unit and they managed the whole process perfectly.  We have been so happy with Explore Property and wouldn't hesitate to recommend them

During the Townsville floods in February our unit in Lowth Street was flooded.  Phillipa Rasmussen is our property agent at Explore Property.  I cannot express enough how wonderful Phillipa has been to us in looking after our property and getting it back ready for occupancy again.  She has organised insurance claims, clean ups, renovations, tradespeople etc., and always been friendly, caring and efficient in all our dealings with her.  

Thanks to Annette and the team at Explore Property in Townsville for the excellent service provided and the extra effort as I am based in Melbourne, she went over and above.

I am thankful to have found such an honest Agent. Not only is Jan Lee super efficient but she went way above my expectations in her service she supplied. Thank you Jan Lee

Annette is an honest, reliable & down to earth agent. After meeting with several other agents Annette stood out above the rest. Annette made the experience easy & she was very helpful with the staging process. I would not go through anyone else to sell a property, in our opinion Annette is the top agent in Townsville.

Very fast and efficient, helped me as fast as possible to find a place to call home.  I would recommend these guys to everyone, thank you.